Comments on: Should Amazon take some responsibility for this scam?

By: Ken Barris

Ken Barris — Sun, 29 Nov 2009 12:44:22 +0000

It is clear that Amazon does not give a damn about consumers being ripped off by means of facilities which Amazon has hosted. I believe they do have responsibility in this case.

By: Chris M

Chris M — Thu, 26 Nov 2009 14:07:25 +0000

Ye @Phil, why they don’t screen their advertisers boggles my mind!

By: Phil V

Phil V — Thu, 26 Nov 2009 13:35:39 +0000

Customer Centric? What a laugh! They really ought to publicly acknowledge the risks involved, some form of highly visible disclaimer. And as Chris said – screen those advertisers! On one of the largest online stores in the world you’d really expect a more thorough approach!

By: Mike Rodseth

Mike Rodseth — Thu, 26 Nov 2009 06:35:08 +0000

On reflection, I would like amazon to let us know how this should not be seen as an “inside job” – who else, but an amazon employee, would be able to intercept communication with amazon and divert further interactions?

By: Ed R

Ed R — Wed, 25 Nov 2009 21:47:30 +0000

Amazon claim that ‘We’re Building Earth’s Most Customer-Centric Company’, yet they seem happy to mislead customers, and then take no responsibility. I hope that they will show that they mean what they say in the slogan!

By: Mike Rodseth

Mike Rodseth — Wed, 25 Nov 2009 15:00:24 +0000

I have also heard a lot of stories of items not being delivered via amazon, but because they have generally been books, the purchaser has shrugged their shoulders and put it down to experience!
I think amazon needs to authenticate any advertising on their site and take responsibility for any fraudulent transactions which take place from that platform.
The advertisement was placed on the amazon website and therefore should have been vetted!
Come on amazon – show some goodwill!!

By: Chris M

Chris M — Wed, 25 Nov 2009 09:32:59 +0000

I tend to agree Margaret, I can’t quite understand why they won’t step up to the plate on this one ..

By: Margaret Rodseth

Margaret Rodseth — Wed, 25 Nov 2009 07:42:14 +0000

I cannot understand how Amazon cannot take responsibility for the scam.
The query was sent to them [Amazon} and the response appeared to have come from them listing the bogus sellers.Yet Amazon claims absolutely no responsibility.I would think an explanation and an apology would be in order not to mention a refund

By: Caroline Notten

Caroline Notten — Mon, 23 Nov 2009 10:58:30 +0000

To respond to the second commnt, when the information about the transaction came – ostensibly from Amazon (it looked like the normal page than Amazon send and came from the website) it said that the buyer should send a moneygram and gave the address and other details, all looking like the Amazon webpage and coming from the Amazon website – so a credit card was not used. In retrospect this was where the transaction started going wrong, but HOW DID AMAZON allow this to be sent on their webpage? And there was no warning about not using “moneygrams” – it all looked perfectly above board especially to a youngster who is just entering the world of earning and spending!

By: Chris M

Chris M — Mon, 23 Nov 2009 10:55:30 +0000

@Caroline – I agree with you, especially about the screening advertisers parts, there is no excuse here and therefore they should assist this poor guy, that’s a lot of money he spent!